Privacy Policy

Website operator

Basement Fix US is operated by FREEMAN HOLDINGS LLC, a Wyoming, USA limited liability company. FREEMAN HOLDINGS LLC is the website operator and the entity responsible for handling personal information and inquiries submitted through this website. Basement Fix US remains the customer-facing brand.

Information we collect

When a request is submitted through the estimate request form, we collect the information provided, which may include name, phone number, ZIP code, a description of the basement problem, homeowner status, project timing, an optional message, the URL of the page the request was submitted from, and the date and time of submission. The form also asks for your consent to contact by phone or text. No email address is collected through the estimate request form.

How information is used

FREEMAN HOLDINGS LLC collects and stores submitted inquiries to handle estimate requests and assess potential local service options for the ZIP code and problem described. The form itself does not automatically forward requests to contractors. If a request is shared to arrange a local estimate, the information provided may be shared with independent local service providers for that purpose.

Neither FREEMAN HOLDINGS LLC nor the Basement Fix US platform is a local contractor. Actual quotes, service agreements, and waterproofing work are provided by independent service providers, not by the LLC or this website.

Consent to contact

The form requires your agreement to be contacted by phone or text at the number you provide about your basement waterproofing request. Any independent provider receiving your request may use those details to contact you about that request.

Website operation and diagnostics

The website uses hosting and data-storage services to deliver pages and store inquiries. Error-reporting code can report technical error messages and the affected page path when the hosting platform's reporting tools are available. No advertising pixels or dedicated visitor-analytics tools are configured in the website code.

Data retention and deletion

Information submitted through the estimate request form is retained only as long as necessary to handle the inquiry and related operational or legal obligations. To request access, correction, or deletion of information held by FREEMAN HOLDINGS LLC, use the existing estimate request form and describe your privacy request in the optional message. The form still requires its usual fields and contact consent; no separate privacy email, phone number, or contact form is published on this website. Do not include sensitive identifiers in your message. Information already shared with an independent provider is also subject to that provider's own handling practices.

Children's privacy

This website is not directed at children, and we do not knowingly collect information from anyone under the age of 18.

Changes to this policy

This policy may be updated from time to time. Any changes will be posted on this page.

Last updated: October 10, 2026